RETURNS

For the safety of our artist community, all sales are considered final. We take a lot of care to ensure your microblades and pigments arrive sealed and sterilized, and for this reason, we can not accept returns on the usable products.

If exception is made: A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If for any reason your items arrives damaged or in any condition which is not completely perfect, we will replace it, no questions asked.

To be eligible for a return, your item must be unopened, unused and in the original packaging. We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other artists are receiving our tools in perfect condition.

We may also ask that the damaged products be shipped back to us. In this event, our Customer Support Team will assist with the return shipment arrangements.

To return your product, please reach out on our Contact Us page. If approved you will be provided with return instructions. You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.  

REFUNDS

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. You will be notified by email of the approval or rejection of your return.

If approved, your refund will be processed and will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.

Orders under $6
Economy Shipping: Delivery in 3 to 8 business days for $8

Orders between $6.01 - $49.99
Two Day Shiping: 2 to 5 business days for $10
Express Shipping: Delivery in 1 to 2 business days for $30

Orders over $50
Two Day Shipping: Delivery in 2 to 4 business days FREE
Express: Delivery in 1 to 2 business days at a cost of $30

Contiguous States (Hawaii, Alaska, and Puerto Rico)
Orders under $6
Economy Shipping: Delivery in 3 to 5 business days for $10
Orders between $6.01 and up
Economy Shipping: 3 to 5 business days for $30

ITEM MISSING FROM ORDER

Order is missing item(s)

If you notice you are missing an item from your delivery, please reach out on our Contact Us page within 5 days of delivery. Please include your order number and name of the missing product. 

Received incorrect item(s) in order

Please reach out on our Contact Us page within 5 days of delivery. Please include your order number, a photo and name of the incorrect item received as well as the name of the item you are missing. 

DAMAGED SHIPMENTS

Part of order is damaged

A damaged item is considered to be broken product that is fractured, shattered, bent, crushed, leaking.  Evidence of damage is required in the form of photos for quality control purposes.  Damaged items will be replaced/refunded.

WRONG ADDRESS

Customers with Route

If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in transit.  Should the package not be delivered to the customer, Guru PMU Professional can make a one-time exception and issue a refund/replacement.  In the case of an exception being made, all future purchases must have the correct address at the time of fulfillment.

* An exception may be made if the incorrect address was reported before delivery and the courier delivers to the incorrect address.  Customers may be asked to contact those at the address to retrieve the package before an exception will be made.

 

Customers without Route

If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in transit.